Frequently asked questions
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Shipping & returns
Please check Terms and Conditions for full shipping answers.
grading cost? turnaround time? upcharges?
Grade with TAG and enjoy a lots of different tiers or services, please check out our 'Grading' pages for full details on turnaround times and costs. Once the card reaches TAG HQ. No upcharges, no maximum value limits—transparent pricing for every submission.
How much does shipping cost?
Return shipping from the Grade With TAG office in the UK is £6.99, charged upfront when placing your order. We use Royal Mail and FedEx for return shipments.
For the EU, this is dependant on location and is confirmed at checkout.
How long will it take to grade my cards?
Different service levels have different speeds of returns. Please see all the details on the 'Grading' pages above. Please note the turnaround time is once the cards are received and started processing by TAG and that it is in working days, so does not take into consideration weekends and national holidays.
Will I be charged customs fees?
No, all customs declarations are handled by Grade With TAG and TAG.
Are my cards insured?
We highly recommend insuring your cards at their full value when placing your order. This ensures peace of mind, as any lost cards will be covered by the insurance if insurance is chosen. If you do not choose to insure your cards, you may not recieve any compensation if a submission is lost in transit or damaged!
Orders
Please ensure you check the correct sizing required for TAG Grading.
What Cards can I grade?
Please see a link to TAG's site with their updated list https://taggrading.com/pages/currently-grading
You can also use their set registry to search for cards they have graded already.
Can I change or cancel my order after it has been placed?
IIf you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once the order has been processed, we may not be able to make changes.
Do i get grading updates?
Throughout the process, you will receive regular updates on what stage your submission is at, as well as confirmation of shipment received, processed, en route to TAG, TAG receipt, grading, and return shipping.
One of the benefits of our relationship with TAG is that you track the order on their website, just like you would if you were a submitter in the States, giving you quick and easy access to your cards journey, without having to wait for an update from us. You will be sent a link from TAG, with your log in, once your cards are shipped to TAG, or you can go to TAG's site and sign up with your email address used at checkout and you will be able to see the where the card is in the production line.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, and Google Pay.
Can I send submissions from Outside of the UK?
YES! Please see our 'EU Grading' page above for details.
For submissions from the USA, please contact TAG drectly and for submission from Canada, please contact TAG Canada.
Products
Please check Terms and Conditions for all other questions.
How should I prepare my submission to grade with TAG?
Please sleeve your cards into clear & clean penny sleeves and place them into clear & clean semi-rigid holders. Do not use tight-fit or exact-fit sleeves, as they may cause damage during transit. Any cards that do not arrive like this, we will have to handle andany damage caused during these process, we are not liable for.
What if my card is mislabelled?
If your card is mislabelled, we’ll resubmit it for correction at no extra charge during the next submission.
Will I be charged if my card isn't graded?
IIf your card cannot be graded due to issues like authenticity, size, miscut, or non-pack-pulled autographs, you’ll be refunded 50% of the submission fee for that card.
If you submit a card that is detailed on the TAG website as not something they grade, they may charge the full price for their grading services, and no refund will be given.
Do you offer card cleaning/pre grades?
The service includes TAG's Card Care - This is completed by TAG (In California) and is intended to remove debris and fingerprints from the card, but may not be able to remove heavier dust/marks. It's always worth looking over each card carefully for service, corner and edge wear.
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