Frequently asked questions
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Shipping & returns
Please check Terms and Conditions for full shipping answers.
grading cost? turnaround time? upcharges?
Grade with TAG and enjoy a swift 10-business-day turnaround for just £14.99 per card. No upcharges, no maximum value limits—transparent pricing for every submission.
How much does shipping cost?
Return shipping from the Grade With TAG office is £8, charged upfront when placing your order. We use Royal Mail and FedEx for return shipments.
How long will it take to grade my cards?
Submissions are shipped out the next business day after the submission deadline closes. For example, a submission deadline of Saturday 28th September will ship on Tuesday 1st October. Once TAG receives the submission package, it will be graded within 10 Business days. We’ll return it to you the next business day once arrived back at Grade With TAG.
Will I be charged customs fees?
No, all customs declarations are handled by Grade With TAG and TAG.
Are my cards insured?
We highly recommend insuring your cards at their full value when placing your order. This ensures peace of mind, as any lost cards will be covered by the insurance if insurance is chosen. If you do not choose to insure your cards, you may not recieve any compensation if a submission is lost in transit or damaged!
Orders
Please ensure you check the correct sizing required for TAG Grading.
What Cards can I grade?
TAG is grading sports cards including Baseball, Basketball, Football, Hockey, Soccer, UFC, Racing, Golf, Tennis, Boxing, Extreme Sports, Wrestling, and Multi-Sport. The cards must be standard sized, 2.5" x 3.5". The cards must be from the year 1989 - Present and can be no thicker than 50pt Stock. TAG is currently focusing on modern era but will be moving back in time as capacity allows. TAG is accepting pack-pulled autographed cards. TAG is not grading Die-Cut, Lenticular, Acetate, Sketch Cards, Printing Plates or Memorabilia cards at this time. TAG is grading TCG's including Pokémon (English/Japanese), Magic the Gathering, Disney Lorcana, Dragon ball (English/Japanese), One Piece (English/Japanese), Digimon, Weiß Schwarz, etc. TAG is grading entertainment cards including Marvel, Star Wars, Fortnite, Garbage Pail Kids, Music, TV/Movies, Politics and more.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once the order has been processed, we may not be able to make changes.
Do i get grading updates?
Throughout the process, you will receive regular updates on what stage your submission is at, as well as confirmation of shipment received, processed, en route to TAG, TAG receipt, grading, and return shipping.
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.
Products
Please check Terms and Conditions for all other questions.
How should I prepare my submission to grade with TAG?
Please sleeve your cards and place them in semi-rigid holders. Do not use tight-fit or exact-fit sleeves, as they may cause damage during transit.
What if my card is mislabelled?
If your card is mislabelled, we’ll resubmit it for correction at no extra charge during the next submission.
Will I be charged if my card isn't graded?
If your card cannot be graded due to issues like authenticity, size, miscut, or non-pack-pulled autographs, you’ll be refunded 50% of the submission fee for that card.
Do you offer card cleaning/pre grades?
We currently do not offer this type of service but it's always worth looking over each card carefully for service, corner and edge wear.
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